Lost property shouldn't become your customer's problem.
Locora gives your team one simple place to report, track, match and return lost property — while giving customers a clearer way to recover what they've lost.
Lost property is rarely just about the item.
The real cost appears when customers call, staff search, departments communicate manually and nobody has a complete picture of what happened.
Customers chase staff
Guests call reception, email customer service or send messages asking whether their belongings have been found.
Staff search manually
Items can be recorded across notebooks, spreadsheets, inboxes, WhatsApp conversations or physical storage areas.
Nobody sees the whole process
Without a central record, it can be difficult to see what was found, who handled it, where it is and whether it was returned.
From lost to returned.
Locora connects the entire lost-property journey into one simple workflow.
Report
Customer reports an item.
Log
Staff record what was found.
Match
Potential matches are identified.
Notify
Customer receives an update.
Return
Collection or return is arranged.
Resolve
Case is closed and recorded.
Better recovery for customers. Less work for staff.
Locora isn't about adding another complicated system. It is about giving your team one clear process that is easier to follow.
One complete record
Every item has a central record with its details, location, status and history.
Fewer unnecessary enquiries
Give customers clearer reporting and updates instead of making them repeatedly contact staff.
Clear accountability
Know what happened to an item, when it was logged and when it was returned.
Faster staff workflows
Replace scattered records with a simple digital process accessible to the people who need it.
Customer-friendly returns
Create a clearer route from confirmed item to collection or return.
Operational visibility
Understand where lost property is happening and how effectively it is being resolved.
Built for businesses where lost property has become an operational process.
Locora isn't designed to replace a simple drawer in a small business. It is designed for organisations where multiple people, departments or locations are involved.
Locora is likely to help when...
- ✓ You handle lost-property cases regularly
- ✓ Multiple staff members deal with items
- ✓ Customers frequently ask for updates
- ✓ Items need to be posted or collected
- ✓ You operate multiple departments or locations
- ✓ Management needs visibility and reporting
You may not need Locora when...
- — Lost property is extremely rare
- — One person handles everything
- — Items are simply stored and collected
- — There are very few customer enquiries
- — You have no return or shipping process
- — A simple manual process works perfectly
What could a more efficient process be worth?
Use this simple calculator to estimate staff time currently spent handling lost-property cases. This is an illustrative calculation, not a guaranteed saving.
Estimate staff time
The question isn't whether lost property exists.
Every business has lost property. The commercial question is whether the current process consumes enough staff time, customer-service capacity or operational attention to justify improving it.
That is why Locora is designed for organisations where lost property is frequent, complex or customer-facing.
Your actual business case should use your own case volumes, staff time and operating costs.
Don't make customers chase your staff.
Give customers a clearer route to report what they've lost and understand what happens next.
- 1
Customer reports an item
Through your branded lost-property page or reporting link.
- 2
Locora creates a case
The customer receives a reference and the business has a structured enquiry.
- 3
Staff identify a potential match
Found-property records can be searched and matched against reported items.
- 4
Customer receives an update
The business can communicate through a consistent process.
- 5
The item is returned
Collection or return arrangements can be recorded and tracked.
Lost Property
Reference: LOC-48219
Reported from Room 421
Potential match found
Everything your team needs to manage the journey.
Digital item records
Record descriptions, photos, locations, dates and other relevant information in one place.
Customer reporting
Give customers a structured way to tell you what they've lost without relying entirely on phone calls.
Search & matching
Find relevant records quickly and connect reported items with found property.
Notifications
Keep customers informed when their case changes.
Return management
Record collection, delivery and return information through the same workflow.
Analytics
Understand item volumes, resolution rates, outstanding cases and operational trends.
Built with business data and operational control in mind.
As Locora grows into larger organisations, security, privacy and operational controls need to be part of the product — not an afterthought.
Role-based access
Give appropriate access to different members of your team.
Audit history
Maintain a clear record of important actions and status changes.
Data retention
Apply documented retention periods appropriate to the information being processed.
Business continuity
Build operational resilience as the platform scales.
See what Locora could change in your operation.
Start with one location. Understand your current lost-property process. Measure the workload. Then see how Locora could simplify the journey.
Request a DemoFrequently asked questions.
Why would we need software for lost property?
If your business only handles a few items a year, you may not. Locora is designed for organisations where lost property involves multiple staff, regular customer enquiries, returns, multiple departments or multiple locations.
Do we need to replace our existing process immediately?
No. A phased rollout can allow a team to introduce Locora alongside its existing process and measure whether it improves the workflow before wider adoption.
Can customers report items directly?
Locora is designed to support a customer-facing reporting journey so businesses can collect structured information rather than relying entirely on calls and emails.
Can we manage more than one location?
Multi-location management is intended for organisations where lost-property operations span multiple venues or properties.
Does Locora physically hold lost property?
No. Locora is designed as the management and recovery platform. The business retains physical possession of items while Locora helps manage the process around them.
How do we know if Locora is suitable for our business?
The best starting point is understanding your current process: how many cases you handle, how many people are involved, how often customers enquire, how items are returned and where the current process creates friction.